Customers at one of the largest banks in the US say money is mysteriously exiting their account for no apparent reason.
People who bank with PNC are noticing unauthorized charges and should check their balances, reports the NBC-affiliated news station WPXI.
Tom Rubritz is one of the first people to realize something is wrong with his balance.
He noticed an unusual withdrawal hit his family’s account while his wife was out shopping.
“My wife was out shopping today, so I went and was just checking on the account and looking at purchases and everything and I noticed a miscellaneous withdrawal of $11.72 in my account…
It’s a little concerning because it’s my money and nobody else’s. I was a little worried, that’s how scammers work. They start small and then go big.”
The charges appear as “pending debit” with a random amount of money charged to the account.
A spokesperson at the bank says the unauthorized withdrawals are due to a “processing error” and its systems have not been compromised by hackers.
“Out teams have taken steps to resolve the issue, which will correct any incorrect transactions displayed in customer accounts.”
The bank says customers do not need to reach out about unwanted withdrawals, and says all erroneous charges will be automatically rolled back.
This is the second account balance issue at PNC in a matter of weeks.
On November 14th, the bank said it was working to resolve a separate issue, as a “limited number” of customers witnessed pending transactions pop up in their accounts more than once.
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