JPMorgan Chase is in the spotlight after freezing a deposited check and refusing to allow a couple to access their funds for nearly two years.
It began when Jose Maximiliano’s wife Maria Mercedes Diaz Ortiz deposited a $102,914 check into her account, reports NBC 5 Chicago.
The six-figure check was compensation awarded to Maximiliano following an accident at work.
Jose had permanently returned to Mexico, so he personally endorsed the check there before his wife deposited it.
But after it was deposited, JPMorgan Chase froze the check and blocked Ortiz’s accounts, including one that had $3,115 in it.
Despite Ortiz presenting her marriage certificate, ID and other documents several times in a bid to make her case to JPMorgan Chase, the money remained frozen for nearly two years. At that point, Maximiliano’s family turned to NBC 5 Chicago for help.
Upon NBC 5 Chicago contacting JPMorgan Chase about the matter, the lender returned a total of $106,029.
The bank then released a statement on what happened.
“To help prevent fraud, we restricted the account after additional review and information provided by a customer, we released the funds and regret the delay in this process.”
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