Patients of a telemedicine provider may soon receive cash payments after the firm resolved claims involving improper data-sharing practices.
Call-On-Doc, a telehealth provider that offers online medical consultations and services, agreed to a $1.8 million settlement addressing allegations that it used third-party tracking pixels on its website.
The lawsuit stems from allegations that the company collected patient information without consent through the tracking tools. Plaintiffs accused Call-On-Doc of systemic violations of California laws by sharing patient data with third parties via the pixels on its website.
The settlement includes users who created an account with Call-On-Doc while in California at any time from November 7th, 2023, to the date of final judgment and those who were registered Call-On-Doc users and started to book appointments for medical care in California (regardless of completion of the medical appointment) at any time from November 7th, 2021, to the date of final judgment.
Class members who submit a claim via the online portal on or before August 29th can receive up to $20.00. Alternatively, class members can download the claim form here and submit it by mail. The form should be completed, signed and postmarked on or before August 29th.
Call-On-Doc denies any and all allegations but has decided to settle the lawsuit to avoid the costs and risks, disruptions and uncertainties of continuing the litigation.
The deadline to opt out of the settlement is August 10th. The final approval hearing is slated for August 31st.
Read the full settlement announcement here.
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