JPMorgan Chase says it will not stand by a customer who just lost her life savings in a slick banking scam.
Deborah Moss says she had earned enough money to retire when she received a text message that appeared to be from Chase warning her about a suspicious $35 charge, reports CBS News.
Moss quickly responded to the text and soon after her phone rang. Her caller ID showed the call was from Chase and the person on the line claimed to be a Chase representative.
But the caller was a criminal who tricked Moss into revealing her two-factor security codes for the bank. And in the span of about a week, six wire transfers drained nearly $160,000 out of her account.
After notifying the police and filing a claim with the bank, Chase sent Moss a letter pointing the finger at her and refusing to make her account whole.
“During our review we found you did not take the appropriate steps to protect your account from theft or unauthorized use.”
Chase says it called Moss and sent her emails about the wire transfers at the time, but Moss says she received zero alerts on the mass move of money out of her account.
Chase says customers should never reveal personal information like passcodes or pin numbers and says it “typically” does not initiate phone calls.
“If you want to ensure you are speaking with the bank, call the number on the back of your card. Lastly, avoid clicking on suspicious links in texts or emails.”
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