Customers at a billion-dollar US bank say they have been unable to access their funds for days and weeks at a time.
Green Dot Bank, which offers banking and debit card services to people who shop at Walmart, is accused of giving the runaround to a group of customers who are essentially locked out of their accounts, reports NBC News.
The bank, which has 33 million customers, initially said account balances and transactions were impacted by an issue with a payment processing partner.
Now, the bank says its systems are fully up and running – but customers say the problems persist.
At time of publishing, the web outage tracker UpDownRadar reports a “possible outage” at Green Dot Bank, with complaints in the comments section coming in by the hour.
NBC tracks the troubles of Tennessee resident Sara Morgan and Florida resident Mary Cannon.
Morgan told NBC her account has been inexplicably frozen for six days and counting, forcing her to take on debt to make payments.
“I’m beyond stressed. [I’m] having to pay bills with credit cards. I don’t see how they can get away with not having alternative access for people to get their money.”
Cannon says the bank has her running in circles and unable to access thousands of dollars due to an unresolved “suspicious activity” lock on her account.
So far, Walmart itself has not released a statement on the issues.
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