One of the largest banks in the US is accused of shutting down a customer’s account after receiving a couple of fake phone calls about his demise.
A California crane operator who goes by the name as Crane Daddy on TikTok posted a video stating US Bank abruptly froze his account and sent a check to an address on file.
In his first video from May 12th, the TikToker says he has no idea where the money supposedly went, and the incident left him penniless.
“US Bank refuses to give my money back or open my account back up, and it’s crazy because I have my mortgage, my car, everything else.
I’ve been with them for 20 years. Everybody I talk to can’t believe this is happening.”
In a subsequent update, the TikToker says US Bank representatives told him that two separate phone calls claiming he had died triggered the account shutdown.
Eventually, the bank partially reinstated the account, but placed a hold on his transactions, reports the US Sun.
“They told me I could go ahead and put money into it. But I can’t use a debit card. I can’t write a check.”
He then asked for a cashier’s check, which allowed him to leave the bank and open a fresh account somewhere else.
The alive and well customer says he’s now wary of the bank, although he still has an account for his mortgage and car payments.
“I got my money back from US Bank, but I’m telling you it was horrible service… Basically what you guys did was scare me off as a customer.”
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