JPMorgan Chase is pointing the finger at its own customers after the sudden disappearance of $24,000.
Eric Nickolas and his wife Brenda say the money abruptly left their joint bank account in four transactions and none of them were authorized, reports the NBC-affiliated news station WCMH.
The couple filed two claims and were denied both times, with Chase stating they are to blame.
“We’ve gotten nothing but, ’Well it was through some fault of hers because her phone was hacked’ and we just don’t know how. We’ll both take a polygraph exam if that’s what it takes to say we didn’t do this…
Refund what was stolen from our account and we’ll call it a day. I don’t want to profit from this, and we certainly didn’t, as they allege.”
WCMH reached out to the Office of the Comptroller of the Currency (OCC), which issued a statement on its role in ensuring banks do right by their customers.
“We encourage any consumers who may have a concern about or complaint against one of the institutions we regulate to contact the Customer Assistance Group…
The OCC expects the banks it regulates to ensure that any issues that may result in consumer harm are remediated and resolved in a timely manner.”
Eric says he hopes the OCC comes through, but he’s not holding his breath.
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