A 70-year-old woman says JPMorgan Chase isn’t taking responsibility after her account was gutted by cyber thieves.
Houston resident Jodene Danials says $4,500 vanished from her Chase bank account after hackers gained access and tapped into her Zelle, reports the NBC-affiliated news station KPRC.
Danials says in June of last year, within a matter of hours, her Chase account was drained of $4,500 in a total of 32 transactions when the bank was closed – something the hackers were likely aware of.
After realizing what happened, Danials went to Chase, hoping for a solution.
Once Chase completed an investigation, the bank told Danials that no fraud was detected and that she was technically responsible for allowing all the transactions to go through.
Says Danials,
“They knew I did not do this. I mean, who in the world withdraws money and sends it to two specific people through a series of 32 different transfers through Zelle? I’ll tell you, nobody.”
Similar reports of hacks involving Chase and Zelle have arisen in recent month.
Houston resident Cindy Little says she recently received a text message from Chase letting her know that an “unknown” person had been added as a Zelle recipient, reports the NBC-affiliated news station KPRC.
Little says she immediately contacted the bank and discovered $1,000 had already been stolen from her account. Chase “acknowledged the fraud” and reimbursed the money.
But a month later, Little received a new text message saying she had approved a transaction to another person she doesn’t know.
Little never saw the money again and Chase says she “orchestrated the scam herself.”
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