Two Wells Fargo customers are calling out the banking giant after scammers ripped tens of thousands of dollars from their accounts in a matter of minutes.
Jolinda Crocker says $60,000 was stolen from her account while she was teaching at her music school in Italy, reports the Daily Mail.
Crocker says she received a text message from the bank asking her to call and verify whether she had made two transactions, one for $24,973 and another for about $10,000.
She promptly called the bank, filed an online fraud report and thought everything was fine.
But a week and a half later, the bank began to blame Crocker stating she has initiated $60,000 in transactions herself, when her login history shows a login from Italy and another from California on the same day.
Crocker has now spent two years battling the bank to get her money back.
“It feels like everybody is just rolling their eyes. $60,000 is nothing to Wells Fargo but it’s my life savings.”
The story is similar to that of Judy Barr, who lost $23,865 to criminals pretending to be with Wells Fargo’s fraud department.
Barr says the scammers somehow obtained her social security number and personal banking details. When they sent an authorization code to Barr’s phone and asked her to repeat the numbers, she obliged.
Now, the bank says Barr essentially initiated the transactions herself and refuses to reimburse.
“I was so embarrassed I didn’t even want to meet my friends for dinner. I felt like such an idiot. I was a Wells Fargo customer for over 20 years yet they have refused to take any responsibility. They put me through endless loops trying to get my money back.”
Wells Fargo is one of several large US banks facing lawsuits from customers who claim the financial giants have lax security measures, don’t properly verify large transactions and shrug their shoulders as fraudulent transactions are reported in real time.
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