A couple in California says Wells Fargo failed to protect $30,000 that was lost to hackers in a heartbeat.
Ron Scott and his wife Jan say criminals recently logged into their Wells Fargo account after managing to hack one of their email passwords, reports CBS 8.
The Scotts say the bank should have raised red flags and required additional authorization when $50,000 was transferred from that account to one of the couple’s business accounts.
The thieves then tried to funnel the money out of their business account in two $25,000 transactions.
In the end, Ron says the bank denied $20,000 of those transactions, but allowed $30,000 to leave the account into the hands of the hackers.
“If you have that many accounts, where large withdrawals are made instantaneously, the system should be refusing all of them.”
The bank also charged the Scotts $1,184 in fees connected to the incident.
Ron says the couple should have had stronger password protection, but believes Wells Fargo should not have authorized the massive transfers so easily.
“We’re sitting in front of you hoping that you can help us to convince Wells Fargo’s fraud department to replace our monies because they are if not more responsible than we are.”
The Scotts say Wells Fargo has refused to reimburse.
When CBS 8 reached out, the bank said it would respond after it conducts more research on what happened.
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