A JPMorgan Chase customer says he’s struggled to pick up the pieces after a mysterious malicious actor drained $40,000 from his business account.
Jeff Benach says his Chicago housing development business recently hired a Canadian company and ordered some renderings, reports ABC Chicago.
Although he didn’t like the results, Benach says he offered to pay for the work – but never heard back.
That’s when Benach says a Canadian-based “ghost merchant” with a fake business name began making huge charges on his Chase company credit card.
He filed a claim for reimbursement and was promptly denied. Hiring an attorney didn’t help.
According to Benach, the fraudulent company doctored emails and created a fake paper trail to make it look like he authorized the transactions.
“Chase sent Benach a letter saying they closed his case saying the transaction was valid, and that ‘the transaction will remain.'”
In a last ditch effort, Benach says he reached out to the media for help.
Days after ABC News reached out to Chase, the bank reversed its decision and issued a statement.
“We had to sort through some inconsistencies from the merchant, as well as in the documentation that had led us to initially validate the transactions.
We regret the delay, but are glad to have this resolved in our customer’s favor.”
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