Bank of America Sued for Allegedly Short-Changing Customers With ‘Bait and Switch’ Credit Card Tactics

A group of Bank of America customers are joining together to sue the US financial giant.

A proposed class action lawsuit alleges BofA promised to hand a trove of reward points to new credit card customers, as long as they spent $3,000 within 90 days.

But according to plaintiff Jean-Baptiste Boyer-Gomez, the bank has routinely short changed customers who signed up for the Air France KLM World Elite Mastercard.

BofA promised 70,000 bonus miles and 40 experience points when customers met the requirements.

Instead, the bank allegedly executed a “bait and switch” by applying a different promotional offer without proper notice, handing over only 50,000 bonus miles and 60 experience points with a lower spending threshold.

The difference in value between the two offers is estimated to be at least $200.

Although BofA has not yet responded to the accusations, the suit says Boyer-Gomez sent a letter to the bank detailing what happened, and received a response from the lender that denied any wrongdoing.

The lawsuit seeks damages, restitution, injunctive relief, and class certification to address and cease Bank of America’s alleged deceptive practices.

 

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