JPMorgan Chase is reportedly refusing to cover losses for a customer who lost her life savings to a fraudster.
Former policewoman Courtney White says she lost $87,000 to a thief who impersonated her and made withdrawals from her JPMorgan Chase account to the tune of thousands of dollars per day, reports NBC 5 Chicago.
White says she deliberately opened an account with JPMorgan with no debit cards or checks to help her build a nest egg.
But the impersonator emptied her account by going to various JPMorgan branches and making withdrawals in the flesh.
She says she had no idea that someone was taking money out of her account until she received an “insufficient funds” alert, prompting her to check her account balance months after the thief began looting her funds.
“Somebody should have recognized that this is an outrageous amount of transactions every day. It should have been… some sort of alert. I’ve never banked like that. And like I said, I’ve had Chase for 20 years.”
White says she abruptly reported the theft to the police and filed reimbursement claims with JPMorgan. But the lender denied her claims, saying that she failed to report the fraud within 30 days of receiving her bank statement.
Says JPMorgan in a statement,
“We will cooperate with any investigation, as we always do. As we remind all customers, it is important to review your monthly statements and if you see any unauthorized transactions to let us know right away. We provide customers with many steps to boost account security, including setting up account alerts to receive notifications whenever there’s a purchase or withdrawal from your account that’s over a certain amount.”
White also says JPMorgan won’t provide surveillance footage that could help identify the impersonator, and the bank says it only keeps video recordings for a certain amount of time.
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