New reports show JPMorgan Chase, Wells Fargo and Bank of America are closing the door on customers hit by fraud, rejecting their claims and refusing to reimburse their accounts.
JPMorgan Chase refused to refund a customer in Northern California after a scammer used a fake driver’s license to initiate unauthorized withdrawals, reports the ABC-affiliated news station KGO-TV.
Katrina, who preferred not to give her last name, says someone pretending to be her withdrew money from her Chase account without even having her bank card or PIN.
The con artist, who is still at large, made two withdrawals from Katrina’s account totaling $1,500.
Katrina filed a police report and the next month, she received a letter from Chase telling her that the bank has denied her claim, alleging that she both authorized and benefited from the withdrawals. After Katrina reached out to the local news for help, the bank reversed its decision.
Meanwhile, Wells Fargo has told a customer in South Carolina that she’s out of luck after falling victim to scammers pretending to work at the bank’s fraud department, reports the NBC affiliate WGAL.
Stephanie Zufall received a message asking her to verify a $1,300 Apple Pay transaction. She replied “no” and soon received a call from someone posing as a Wells Fargo representative.
The scammer tricked Zufall into depositing $3,000 into an ATM via her mobile wallet, then stole it by linking her account to his.
Wells Fargo denied her claim and in response to the news report, says it’s re-opened the investigation.
Lastly, Bank of America says it will not reimburse an aspiring entrepreneur’s account after she lost $20,000 to a scammer impersonating the bank.
The customer says she received a call from a spoofed number matching BofA’s support number on her debit card, reports the ABC-affiliated WLS-TV.
The scammer convinced her to transfer the money to supposedly protect it, only for her to later discover that she had been deceived.
Bank of America says it’s not liable and its real staff would never ask customers to send money over the phone.
The customer says the loss has forced her to abandon plans to start a new business.
“I’ve been working 10 to 13 hours plus with no break. I have to expedite that money that was stolen from me, and it wasn’t just stolen from me, but stolen from my kids, too.”
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