Bank of America is reportedly refusing to reimburse a customer whose account was drained of thousands of dollars after thieves stole his unlocked phone.
BofA customer Brandon Wilson was leaving a bar in Chicago on Labor Day in September of 2024 when he was accosted by thugs, reports ABC 7 Chicago.
“As I was waiting for my Uber outside, a group of people surrounded me. They threatened me. They asked me to empty my wallet, to give them my phone, to unlock my phone… I was beyond terrified. I followed what they said, because I thought I was going to have my life taken from me.”
After getting home and finding $4,446 had been transferred out of his Bank of America account via multiple Zelle transactions, Wilson called the trillion-dollar lender and reported the fraudulent activity. Bank of America temporarily credited his account and Wilson assumed that would be the end of it.
“At that point I thought I was good.”
The week after, however, Bank of America sent Wilson a letter claiming he had authorized or permitted the transactions.
“Brandon, we’re unable to approve your recent claim. The charge was authorized by you or made by someone who has permission to use the card or account.”
Wilson, who has been with Bank of America since he was 14, submitted another fraud claim but the trillion-dollar lender again rejected his claim.
After ABC 7 Chicago reached out to Bank of America, a spokesperson for second-largest bank in the US after JPMorgan Chase said the case would be reviewed. Wilson is now hoping Bank of America will reimburse him.
“It’s clear as day that I didn’t make these charges.”
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