7,605 Bank Customers Receive Urgent Data Breach Alerts After ‘Administrative Error’ Exposes Social Security Numbers, Names and Account Details

A US bank is warning thousands of customers that their sensitive information may be at risk following an “administrative error.”

In a new filing with the Office of the Maine Attorney General, Bluestone Bank says an error in late February led to the unauthorized disclosure of personal data belonging to 7,605 customers.

According to the Bridgewater, Massachusetts-headquartered bank, personal and confidential information belonging to its customers was inadvertently sent to an unintended recipient on February 28th of this year.

“The personal information that may have been accessed includes the data we have on file for you, such as your name, address, social security number, and account number(s).”

Bluestone Bank says it has taken various steps to minimize the risk of potential harm to customers.

“The individual who received the information has signed a Certificate of Destruction, confirming that all information was promptly and securely destroyed and no information was retained…

We have further addressed this incident by reinforcing proper data handling procedures and mandating retraining on the appropriate management of customer data. In addition, we have evaluated and enhanced our existing protocols and controls to ensure this will not happen again.”

To prevent possible misuse of personal information following the incident, Bluestone Bank is offering its customers a complimentary membership to an identity-monitoring service for one and a half years.

Customers also have the choice of closing and reopening their bank accounts as a safety precaution.

Bluestone Bank had $1.5 billion in total assets as of November of 2024.

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