Citibank is reportedly refusing to reimburse tens of thousands of dollars that mysteriously disappeared from a customer’s bank account.
A total of $40,000 was transferred from 88-year-old Lois Nadler’s account to an account in Hong Kong about nine months ago, reports News 12.
The bank says Nadler herself moved the money in a single transaction.
But Nadler, who lives in Bayville, New York, says she didn’t authorize the transfer.
“I go to my checking account. It is wiped out.
They [Citibank] told me that I made a phone call and I transferred to my friend in their Hong Kong branch $40,000. It was done by phone by me so there was nothing they could do about it.”
The money in Nadler’s Citibank account was donations from friends and family to pay for her granddaughter’s surgery.
A spokesperson at the bank says investigators are reviewing the case.
Citibank is currently facing litigation over its security measures.
In April of last year, New York Attorney General Letitia James filed a lawsuit against Citibank, accusing the trillion-dollar lender of having “lax security procedures” and doing nothing to stop fraudulent transactions even after being alerted by customers.
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