The banking giant Wells Fargo is reportedly refusing to reimburse a disabled customer who lost thousands of dollars to scammers who impersonated bank employees.
52-year-old Paul Schendel, a diabetic man who was disabled due to a back injury, lost $6,805 to scammers posing as Wells Fargo employees, reports the local news station FOX 26.
Schendel received a phone call one day from a number that showed up as Wells Fargo on the caller ID. The caller, who had specific knowledge of his banking details, told him that fraudulent activity had been detected on his Wells Fargo account.
Later that day, a woman came to his door, cut up his bank card and took the pieces with her, including the chip. The woman even told Schendel that he should go to the bank the next day to get a new card.
But when Schendel went to Wells Fargo, he was informed that the bank would never conduct such activities or ever call customers, and that the funds in his account would likely never be recovered.
Schendel eventually got a letter from Wells Fargo confirming that the bank would not reimburse his losses.
Says Wells Fargo,
“We have completed our research of your inquiry about the charges of $6,805 on your account… Based on the information available to us, and because the transactions were made using your card and Personal Identification Number (PIN), we found it was made by you or someone who had your permission. Please consider your claim closed.”
FOX26 says it reached out to Wells Fargo to learn about Schendel’s case, but has not yet received any word from the banking giant.
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