Bank of America repeatedly refused to reimburse a customer after hackers cracked his account and drained $70,000, according to a new report.
74-Year-Old Henry Waleczko says he became locked in a battle for his money – receiving letter after letter denying his claim – after a malicious actor infected his computer.
Waleczko contacted WSB-TV, his local news station in Atlanta, and handed over copies of the denials.
“As a result of our research, we’ve determined that we are unable to honor the claim [of fraud] for the following:
Our investigation found that the transaction in question was completed using a device that is consistent with previous valid account activity…”
Waleczko says the fraudster edited the details of his account, adding themselves as a co-owner before emptying it.
Waleczko relies on rental income after retiring from a decades-long career as a musician and a voice-over artist, and the money was taken just as he was preparing to pay his property taxes.
WSB-TV says BofA abruptly reversed course after hearing from the news station, and the bank issuing a statement on what happened.
“We take account fraud very seriously. After receiving additional information, we were able to determine criminals used malware to compromise our client’s computer and access his account.
We positively resolved the claim and reimbursed the funds that had been stolen.”
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