Wells Fargo is reportedly refusing to reimburse thousands of dollars that disappeared from a customer’s account just hours after she initiated a deposit.
Willie Delane deposited a $10,000 life insurance check at the Wells Fargo branch on Woodforest on September 15th, reports Fox 10.
Nine hours later, she received a text from what appeared to be from the bank asking about a purported fraudulent transaction.
Delane, who claims she’s been a customer of Wells Fargo for many years and has the bank’s number on speed dial, says she immediately called the company’s customer service, which told her that her account would be frozen and that she would get a new debit card.
Despite the bank’s assurance, Delane says she noticed the next morning that more than $4,000 was gone from her account.
She sought to recover the missing funds but in letters, Wells Fargo says that she made the fraudulent transaction and the money will not be returned.
Delane is not giving up easily though saying all she did was deposit a check.
“I’m going to fight for this. It’s my money.”
After hearing from Fox, a spokesperson for Wells Fargo says that the bank is conducting an ongoing investigation.
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