A Wells Fargo customer says she’s frustrated after spending months contesting illicit charges that drained thousands of dollars from her bank account.
Vicki Duffy from New Hope, Pennsylvania says dozens of charges were posted to her checking account through a money transfer company she never used, reports CBS News Philadelphia.
When she spotted the fraud, she says she immediately contacted the bank.
She filed a police report and disputed the charges as fraud. But Wells Fargo denied her claim a month later and then rejected her appeal of that decision.
“It was very frustrating. They kept saying, ‘You approved it.'”
After spending seven months fighting with the bank to get $4,443 in unauthorized withdrawals reversed, Duffy turned to the media for help.
When a reporter called Wells Fargo to ask about Duffy’s situation, the bank said it would reopen her case. The bank later reversed the charges and Duffy was made whole.
A Wells Fargo spokesperson declined to comment for the story.
Duffy says she later received a letter from the money transfer company that said it determined on their end that the charges were fraudulent.
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