Several of America’s biggest banks are facing a flood of complaints about issues with account balances and direct deposits.
Customers at JPMorgan Chase, Bank of America, US Bank, Wells Fargo and Truist say money that should have arrived in their accounts is not showing up.
The network monitoring app Downdetector is reporting widespread issues at all five banks.
Wells Fargo and Bank of America have released specific statements on the issues via Twitter, telling customers they are working on the issue.
I noticed your tweet. We are aware of the issue, and we are working on a resolution. We apologize for the inconvenience. At this time, there's no need to file a claim. -Ian
— Ask Wells Fargo (@Ask_WellsFargo) November 3, 2023
Although the banks are releasing individual statements on the issue, the Federal Reserve says a “processing issue” at a national network for processing Automated Clearing House (ACH) transactions is to blame.
The ACH system is run by the Federal Reserve Banks and the Electronic Payment Network, and is a core component of the US banking system.
It powers the flow of capital between banks and financial institutions and allows employers to electronically deposit wages into employees’ bank accounts.
Although the Fed believes the issue has been resolved, delays appear to be ongoing.
According to Financelot, a popular financial account on the social media platform X, banks are now working to clear a backlog of transactions.
“Seems the bank issues were a technical glitch with the Federal Reserve system. Apparently it’s resolved but will take time to work through the backlog, at least that’s the story right now.”
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