A retired Florida grandmother has lost more than $60,000 from her Citibank accounts in a matter of hours.
The funds she and her husband saved over 40 years through hard work and sacrifice vanished via unauthorized wire transfers to someone named ‘Jada H.’, reports WINK News.
Dolores Dagrosa says she discovered the missing money upon returning home from celebrating her 40th wedding anniversary.
“This was the money we saved, blood, sweat, and tears, working and everything, for the last 40 years. We sacrificed. We have had three sons for all these years, and we put the money away.”
The loss prevented her from traveling to meet her newborn grandson after a difficult birth.
Dagrosa quickly reported the incident to Citibank and filed complaints with the Lee County Sheriff’s Office, FBI, FTC, Florida Attorney General and CFPB, and drove to Fort Lauderdale to speak with a bank manager.
Despite these efforts, she says she remains without answers or access to her accounts more than a month later, as the bank says it is in direct contact with the client and will share investigation details once complete.
“It could be 30 to 60 days is what they say to me: that they’re escalating it, that somebody’s going to call me, but I haven’t received a call. They cut me off from seeing my own account.
This money I need to pay my bills and live my life, that’s a long time to not get this money back. I’m retired.”
Experts say that phishing emails enabled by AI could be involved, though no direct scam call happened in this case.
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