Amazon Prime customers who may qualify for a payment from the company’s $2.5 billion settlement with the Federal Trade Commission (FTC) have until Monday, July 27th, to submit a claim.
The settlement resolves the 2023 FTC lawsuit that accused Amazon of pushing tens of millions of customers into Prime subscriptions without proper consent and creating unnecessary obstacles for users trying to cancel, reports Yahoo! Finance.
Amazon has denied wrongdoing, but agreed to pay $1.5 billion in customer refunds and a $1 billion civil penalty.
Some Prime users already received automatic payments in November and December of 2025. But customers who were not paid automatically may still qualify for compensation if they meet the settlement’s requirements.
Eligible customers may have received a notice by email or mail.
To qualify, a customer must have been a US Amazon Prime member who either enrolled through one of the challenged sign-up pages or tried unsuccessfully to cancel Prime online between June 23rd, 2019, and June 23rd, 2025.
The challenged sign-up flows include Amazon’s universal Prime decision page, shipping selection page, single-page checkout and Prime Video enrollment process.
Customers must also have used three or fewer Prime benefits in any 12-month period after signing up.
Those who meet the requirements can file a claim through the settlement website or contact the settlement administrator by email.
Eligible customers may receive up to $51, with payment options including check, PayPal or Venmo.
Amazon expects to send payments in late 2026, though a specific payment date has not been announced.
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